return & exchange policy
if you're less than jazzed with your fit, please email us at firstname.lastname@example.org with your order number and photos of problem areas so that we can amend you.
we accept returns on unwashed, undamaged, and unaltered merchandise within 14 days from the date you received your order. your request will be processed within 1-2 business days and you will receive an e-mail confirmation when your exchange has been authorized.
please allow up to 20 working days of processing time. fyi: we default to exchanges because our product is sealed with the #perfectfit promise but, if you'd rather return your jeans we can issue a refund as well.
unspun offers free worldwide delivery.
once you're scanned and confirmed on design and denim fabric, the processing time is 14-20 working days.
all us & hong kong orders qualify for complimentary express ground shipping. the delivery time is 2-5 working days.
at this time we do not offer delivery to po boxes, apo/fpo or us territories.
delivery times vary based on location, but you can anticipate delivery between 5-10 business days.
track your shipment
once your order has been shipped, we will send you a confirmation email with a tracking number to keep you in the loop.
unspun is here to answer your questions and/or queries:
reach us via: email@example.com. we will get back to you within 1-2 working days.
press & media
we're a collaborative bunch on the look out for cross-pollination opportunities.
let's make magic via: firstname.lastname@example.org
unspun accepts visa, mastercard, and american express credit cards as well as paypal. unfortunately, we don't accept cash or checks at this time. tax applies at checkout.
click on the basket icon to reach market
2. once you are at market place, locate our store: denim unspun
click on the blue button: “shop unspun”
3. select your most recent accurate scan (from the drop-down menu) and click continue
you will now be sent to www.denimunspun.com - start shopping!
personal information we collect
when you visit the site, we automatically collect certain information about your device, including information about your web browser, ip address, time zone, and some of the cookies that are installed on your device. additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. we refer to this automatically-collected information as “device information.”
we collect device information using the following technologies:
- “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. for more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “log files” track actions occurring on the site, and collect data including your ip address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. we refer to this information as “order information.”
how do we use your personal information
we use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). additionally, we use this order information to:
- communicate with you;
- screen our orders for potential risk or fraud; and
- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your ip address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
sharing your personal information
we share your personal information with third parties to help us use your personal information, as described above. for example, we use shopify to power our online store - you can read more about how shopify uses your personal information here: https://www.shopify.com/legal/privacy. we also use google analytics to help us understand how our customers use the site - you can read more about how google uses your personal Information here: https://www.google.com/intl/en/policies/privacy/. you can also opt-out of google analytics here: https://tools.google.com/dlpage/gaoptout.
finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
as described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. for more information about how targeted advertising works, you can visit the network advertising initiative’s (“nai”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
you can opt out of targeted advertising by using the links below:
- facebook: https://www.facebook.com/settings/?tab=ads
- google: https://www.google.com/settings/ads/anonymous
- bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
additionally, you can opt out of some of these services by visiting the digital advertising alliance’s opt-out portal at: http://optout.aboutads.info/.
do not track
please note that we do not alter our site’s data collection and use practices when we see a do not track signal from your browser.
if you are a european resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. if you would like to exercise this right, please contact us through the contact information below.
additionally, if you are a european resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. additionally, please note that your information will be transferred outside of europe, including to canada and the united states.
when you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
the site is not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. if we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
[re: privacy compliance officer]
300 de haro, suite#352, st san Francisco california us 94103
denim unspun ambassador program
are you advocating for a healthier human relationship to our planet? join our mission as an unspun ambassador.
through our mutual efforts, we’ll reduce global carbon emissions by 1% in the world’s second largest waste producing industry - fashion. you’ll be sporting our pants and we’ll tell your story - how your every day ordinary is extraordinary. let us get to know you below: